Privacy Policy

1. Introduction

NCWB LTD, a company registered in the United Kingdom ("Company", "we", "us", or "our"), operates nocodewebsitebuilder.com (the "Platform" or "Service"). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Platform.

We are committed to protecting your privacy and handling your personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (GDPR), and other relevant privacy laws.

2. Information We Collect

2.1 Information You Provide Directly

Account Information:

• Name
• Email address (via Google Authentication)
• Profile information you choose to add
• Communication preferences

Vendor-Specific Information:

• Professional profile details
• Template descriptions and metadata
• External website links
• Pricing information

Payment Information (Vendors Only):

• Payment amount
• Payment date
• Invoice details
• Payment transaction ID
• Stripe payment identifiers

Communications:

• Messages sent to our support team
• Feedback and inquiries

2.2 Information We Collect Automatically

Usage Information:

• Pages visited and features used
• Time spent on the Platform
• Search queries and filters used
• Templates viewed, liked, or saved
• User interactions and preferences

Technical Information:

• IP address
• Browser type and version
• Device type and operating system
• Screen resolution and device identifiers
• Referring websites
• Firebase user identifiers

Analytics Data:

• We use Google Analytics to understand how users interact with our Platform
• We use Microsoft Clarity for user behavior analysis and heatmaps
• We use Facebook Pixels for advertising and conversion tracking

Cookies and Similar Technologies: We use cookies to enhance your experience, remember preferences, and analyze usage patterns. For detailed information, please see our Cookie Policy.

2.3 Information from Third Parties

Google Authentication:

• Basic profile information (name, email, profile picture) from your Google account
• This information is obtained with your explicit consent when you log in

3. How We Use Your Information

3.1 Legal Bases for Processing

Under data protection law, we process your personal information based on the following legal grounds:

• Consent: When you agree to specific processing activities
• Contract Performance: To provide our services and fulfill our agreement with you
• Legitimate Interests: For business operations, security, and service improvement
• Legal Obligations: To comply with applicable laws and regulations

3.2 Purposes of Processing

Service Provision:

• Create and manage your account
• Authenticate users via Google login
• Display vendor profiles and templates
• Process vendor subscription payments
• Provide customer support
• Send service-related communications

Platform Operation:

• Maintain platform security and prevent fraud
• Monitor platform performance and uptime
• Backup and restore data
• Ensure terms of service compliance

Analytics and Improvement:

• Analyze user behavior and preferences
• Improve platform features and user experience
• Generate usage statistics and insights
• Optimize platform performance

Marketing and Communication:

• Send important service updates
• Provide customer support responses
• Send marketing communications (with consent)
• Measure advertising effectiveness

4. Information Sharing and Disclosure

4.1 Service Providers

We share personal information with trusted third-party service providers who help us operate our Platform:

Technology Infrastructure:

• Google Cloud Platform: Data storage and hosting (US)
• Firebase: Authentication, database, and file storage (US)
• Firebase Hosting: Content delivery network (Global)

Payment Processing:

• Stripe: Payment processing for vendor subscriptions (US/EU)

Analytics and Marketing:

• Google Analytics: Website analytics (US)
• Microsoft Clarity: User behavior analysis (US)
• Facebook: Advertising pixels and conversion tracking (US)

Communication Services: Zoho Desk

• AWS Simple Email Service: Email delivery (US)

4.2 Legal Requirements

We may disclose your information when required by law, including:

• Compliance with legal obligations
• Response to valid legal requests from authorities
• Protection of our rights and property
• Investigation of potential violations of our terms
• Protection of user safety and security

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity, subject to the same privacy protections.

4.4 Public Information

Information you choose to make public on your profile (such as your name, bio, and templates) will be visible to other Platform users and may be indexed by search engines.

5. Data Storage and Security

5.1 Data Location

Your personal information is stored on servers located in the United States through Google Cloud Platform services. By using our Platform, you consent to the transfer and processing of your data in the US.

5.2 Security Measures

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure data backup and recovery procedures
• Regular monitoring for security threats

5.3 Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Active accounts: Data is retained while your account remains active
• Deleted accounts: Data is permanently deleted within 30 days of account deletion
• Backup data: Backup copies are retained for 30 days for recovery purposes
• Legal requirements: Some data may be retained longer if required by law
• Payment records: Financial records are retained for tax and compliance purposes

6. Your Rights and Choices

6.1 Access and Control

You can access and manage your personal information through your account settings:

• View and update your profile information
• Manage communication preferences
• Download your data
• Delete your account

6.2 Data Protection Rights

Under applicable data protection laws, you have the following rights:

• Right of Access: Request copies of your personal information
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your personal information
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to certain types of processing
• Right to Withdraw Consent: Withdraw consent for processing based on consent

6.3 Marketing Communications

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in marketing emails
• Updating your preferences in your account settings
• Contacting us directly at vlad@nocodewebsitebuilder.com

6.4 Cookies and Tracking

You can control cookies through your browser settings:

• Block all cookies
• Delete existing cookies
• Receive notifications when cookies are set
• Note that disabling cookies may affect Platform functionality

7. International Data Transfers

As we use service providers located outside the UK/EU, your personal information may be transferred to countries that may not have the same level of data protection. We ensure appropriate safeguards are in place:

• Standard Contractual Clauses (SCCs) with service providers
• Adequacy decisions where available
• Additional security measures as required

8. Children's Privacy

Our Platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our Platform
• Sending an email notification to your registered email address
• Displaying a prominent notice on our Platform

Your continued use of the Platform after such changes constitutes acceptance of the updated Privacy Policy.

10. Third-Party Links

Our Platform may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party sites or services you visit.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: vlad@nocodewebsitebuilder.com

11.1 Data Protection Complaints

If you are located in the UK or EU and believe we have not handled your personal information in accordance with applicable law, you have the right to lodge a complaint with your local data protection authority:

• UK: Information Commissioner's Office (ICO) - https://ico.org.uk
• EU: Your local supervisory authority

We encourage you to contact us first so we can address your concerns directly.

By using nocodewebsitebuilder.com, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.